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Technical Support In SafeNet Infotech. Pvt Ltd.
Experience:0-1 years
Job Title: Technical Support
Location: Noida
Education:UG - B.Tech,B.E. - Computers, Electronics,Telecommunication,BCA - Computers,PG - MCA - Computers
Compensation: Rupees 1,50,000 - 1,75,000
Name of the Company:SafeNet Infotech. Pvt Ltd.
Job Description:
Provide support for SafeNet products to customers via phone, fax, email and web.
Have working knowledge of products up to Level 1 for products of either of Business Units (Enterprise / Embedded).
Analyze independent investigations, interpret and make decisions based on investigations.
Ensure customer satisfaction with resolutions.
Replicate problems for escalation to sustaining/engineering/QA.
Onyx documentation for customer issues and/or solutions.
Provide coding samples for customers if needed.
Follow-up with sustaining/engineering to drive resolutions.
Learn new products as they become available.
Desired Profile:
B.Tech (Computer Science / Information Technology / Electronics) graduate.
He should have :
Excellent communication skills
Strong technical background and good conceptual knowledge
(OS, Networking)
Good Programming concepts (C/C++)
Strong customer orientation
Accurate and logical problem solving skills
Willing to work in any shift (including night shifts)
About the Company:
SafeNet is a global leader in information security, founded more than 25 years ago. The Company protects identities, transactions, communications, data and software licensing through a full spectrum of encryption technologies, including hardware, software, and chips. More than 25,000 corporate and government customers in 100 countries including UBS, Nokia, Fujitsu, Hitachi, Bank of America, Adobe, Cisco, Microsoft, Samsung, Texas Instruments, the U.S. Departments of Defense and Homeland Security, the U.S. Internal Revenue Service, trust their security needs to SafeNet. In 2007, SafeNet was acquired by Vector Capital, a $2 billion private equity firm specializing in the technology sector.
SafeNet India has its operation in India since 1996 and is based out in Noida and Mumbai. It has a strong team of R&D engineers, 24 X 7 Technical Support engineers, Sales, Customer Support and operation staff, working and supporting the information security domain. SafeNet embraces the wonderful blend of people and cultures that bring different ideas, customs, and traditions.
SafeNet believes and have an environment of open communications. Reliability is a key attribute. We believe that customers should be able to count on us, as we count on one another. Building on these principles allows us to perform well as a team, in achievement of the company’s business objectives. SafeNet has a call to excellence that drives our product development, resulting in SafeNet’s security products and solutions ranking among the best in the world.
Contact Details:
Executive Name: Pratibha Meena
Address:
SafeNet Infotech Pvt. Ltd.
6th Floor, Tower C,
Logix Technopark, Plot No. 5,
Sector 127, Noida- 201301 ( U.P.)
Ph: 91-120-4020555
Email ID: Hrindia@safenet-inc.com
Job Title: Technical Support
Location: Noida
Education:UG - B.Tech,B.E. - Computers, Electronics,Telecommunication,BCA - Computers,PG - MCA - Computers
Compensation: Rupees 1,50,000 - 1,75,000
Name of the Company:SafeNet Infotech. Pvt Ltd.
Job Description:
Provide support for SafeNet products to customers via phone, fax, email and web.
Have working knowledge of products up to Level 1 for products of either of Business Units (Enterprise / Embedded).
Analyze independent investigations, interpret and make decisions based on investigations.
Ensure customer satisfaction with resolutions.
Replicate problems for escalation to sustaining/engineering/QA.
Onyx documentation for customer issues and/or solutions.
Provide coding samples for customers if needed.
Follow-up with sustaining/engineering to drive resolutions.
Learn new products as they become available.
Desired Profile:
B.Tech (Computer Science / Information Technology / Electronics) graduate.
He should have :
Excellent communication skills
Strong technical background and good conceptual knowledge
(OS, Networking)
Good Programming concepts (C/C++)
Strong customer orientation
Accurate and logical problem solving skills
Willing to work in any shift (including night shifts)
About the Company:
SafeNet is a global leader in information security, founded more than 25 years ago. The Company protects identities, transactions, communications, data and software licensing through a full spectrum of encryption technologies, including hardware, software, and chips. More than 25,000 corporate and government customers in 100 countries including UBS, Nokia, Fujitsu, Hitachi, Bank of America, Adobe, Cisco, Microsoft, Samsung, Texas Instruments, the U.S. Departments of Defense and Homeland Security, the U.S. Internal Revenue Service, trust their security needs to SafeNet. In 2007, SafeNet was acquired by Vector Capital, a $2 billion private equity firm specializing in the technology sector.
SafeNet India has its operation in India since 1996 and is based out in Noida and Mumbai. It has a strong team of R&D engineers, 24 X 7 Technical Support engineers, Sales, Customer Support and operation staff, working and supporting the information security domain. SafeNet embraces the wonderful blend of people and cultures that bring different ideas, customs, and traditions.
SafeNet believes and have an environment of open communications. Reliability is a key attribute. We believe that customers should be able to count on us, as we count on one another. Building on these principles allows us to perform well as a team, in achievement of the company’s business objectives. SafeNet has a call to excellence that drives our product development, resulting in SafeNet’s security products and solutions ranking among the best in the world.
Contact Details:
Executive Name: Pratibha Meena
Address:
SafeNet Infotech Pvt. Ltd.
6th Floor, Tower C,
Logix Technopark, Plot No. 5,
Sector 127, Noida- 201301 ( U.P.)
Ph: 91-120-4020555
Email ID: Hrindia@safenet-inc.com
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